Fireflies.ai began as an AI notetaker that joins meetings, transcribes them and writes summaries. Its homepage now says “Meet Fred, Your AI Teammate”, with a rotating line that names meetings, emails and more, and a banner announcing that the Fireflies CEO had revealed Fred as a new AI teammate. The product has grown from a meeting recorder into an assistant that also handles email, Slack, tasks and voice agents.
This guide sets out what Fireflies documents about itself on its homepage, pricing page and AI credits help article, as we read them on 14 November 2026. Pricing here has two layers, per-seat plans and a separate pool of AI credits, so we spend extra time on how they fit together and on the privacy claims that matter for meeting recordings.
How we researched this: we did not run hands-on tests for this article. It is based on the vendor’s own documentation and public sources, checked on 14 November 2026. Features and prices change, so confirm details on the vendor’s site before you buy.
Key takeaways
- Fireflies offers Free, Pro, Business and Enterprise seat plans, from $10 per seat per month billed annually on Pro to $39 per seat per month billed annually on Enterprise.
- Transcription and standard summaries are covered by the plan, while advanced AI features draw on a separate pool of AI credits that can be topped up by subscription tiers from $5 per month.
- The site lists SOC 2 Type II, ISO 42001, GDPR, HIPAA and FERPA support (BAA and DSA on Enterprise with Private Storage), and says meeting data is not used to train AI models.
- It integrates with Zoom, Google Meet, Microsoft Teams, Webex, Slack, Notion, CRMs and more, and claims 240+ connected apps.
- Best for teams that want a meeting assistant that reaches into email, CRM and tasks, but credits make costs harder to predict.
What it is and who makes it
From notetaker to AI teammate
The homepage describes Fireflies as an AI assistant for work, branded Fred, “Your AI Teammate For Meetings, Emails, Messages, Tasks”. It says it uses generative AI to bring ChatGPT-style help into meetings. The older core, an AI notetaker that transcribes and summarises meetings and captures notes, decisions and action items, remains the entry point.
What it covers
The site lists an AI notetaker, an Email Assistant for Gmail or Outlook that summarises your inbox and drafts replies, a Slack Assistant that responds when tagged, Fireflies Talk for voice-to-text dictation described as free and unlimited, a knowledge base and search, tasks, a daily brief and analytics, plus AskFred, FredBots, Live Assist and Voice Agents.
Who makes it
Fireflies.ai. The pages we captured did not give company details, so check the terms and privacy pages for the operator and data controller.
For a three-way view of meeting tools, our article Otter, Fireflies and Fathom: what to compare and the Otter.ai review are good companions.
Who it is for
Sales teams
Conversation intelligence on Business, CRM autofill for HubSpot and Salesforce (which uses AI credits), and a Sales Assist feature point at sales calls. The site names sales as a use case.
Recruiting teams
The integrations list includes applicant tracking systems such as Ashby, Greenhouse and Gem, and Voice Agents are described as handling routine calls and interviews. Recruiting is named as a use case.
Marketing and leadership
The site also names marketing and leadership use cases. For leaders, the daily brief and meeting prep are the relevant features.
Teams that live in Slack and email
The Slack Assistant and Email Assistant mean the product can be reached outside a meeting, which helps teams who want a single assistant.
Regulated organisations
Enterprise lists HIPAA readiness with a BAA, private storage, custom data retention, SSO and SCIM, and audit logs via API. Those are the features security teams ask about.
Who should look elsewhere
If you only want meeting notes and prefer predictable per-seat pricing with no credit pool, a simpler tool such as Fathom may suit better, though it lists its own limits. See the comparison later in this guide.
Core features
Transcription and summaries
The Free plan lists transcription in 100+ languages, real-time notes and limited AI summaries, and the credits help article says standard transcription, note-taking and recap emails are included in your plan. Paid plans list unlimited transcription and AI summaries.
Search and AskFred
Free includes meeting search and the AskFred assistant, which answers questions across your meetings and, per the homepage, across tools.
Mobile and desktop apps, Chrome extension
The Free plan lists mobile and desktop apps and a Chrome extension.
Video recording and downloads
Pro adds video recording and transcript downloads.
Action items and task manager
Pro lists action items and a task manager. The credits article says Tasks is free and always on.
AI Skills
Pro lists AI Skills, described in the credits article as 100+ templates such as BANT or MEDDIC. Skills use credits per query, though standard summary templates and reprocessing summaries are free.
Conversation intelligence and analytics
Business lists conversation intelligence and admin team analytics, and the homepage mentions analytics on deal health and trends.
Daily brief and meeting prep
The Personal Assistant’s Daily Digest and Meeting Prep are described as on by default and as using credits. If you want to control spending, review which assistant features are switched on for each user rather than assuming that only meeting transcription is active.
Newer or advanced features and integrations
Voice Agents
Voice Agents handle routine calls and interviews, according to the homepage. The credits article lists them among credit-consuming features and says creating your first Voice Agent grants a 100-credit bonus valid for 14 days.
Live Assist
Live Assist provides in-call suggestions. The credits article says Live Assist still opens without credits, but AskFred and Sales Assist inside it are paused when credits run out.
Personal and Email Assistants
Pro lists Personal and Email Assistants. The Personal Assistant’s Daily Digest and Meeting Prep are on by default and use credits.
Integrations
The homepage lists Zoom, Google Meet, Microsoft Teams, Webex and others for meetings, Slack and Notion for collaboration, HubSpot, Salesforce and 25+ CRMs, Jira, Asana and Trello among 15+ project tools, and Ashby, Greenhouse and Gem for hiring. It claims connections to 240+ apps.
Enterprise controls
Enterprise lists a rules engine, SSO and SCIM, audit logs via API, private storage, custom data retention, a transcript and summary only mode, a super admin role and a dedicated account manager.
API
All plans list API access, with Free limited to 30 requests per minute and 500 per day.
Pricing and plans
Checked on 14 November 2026. Fireflies prices in two layers: per-seat plans and AI credits. Confirm both on the live pricing page and the AI credits help article.
| Plan | Monthly price per seat | Annual (per seat per month) | Key limits and highlights |
|---|---|---|---|
| Free | $0 | $0 | Limited AI summaries; 400 minutes storage per team; 20 AI credits; 30 API requests per minute and 500 per day |
| Pro | $18 | $10 | Unlimited transcription and AI summaries; 8,000 minutes storage per seat; 20 AI credits; video recording; AI Skills; Voice Agents |
| Business | $29 | $19 | Unlimited transcription, summaries and storage; 30 AI credits; multi-language mode; conversation intelligence; admin analytics |
| Enterprise | Annual only | $39 | Unlimited storage; 50 AI credits; SSO and SCIM; audit logs via API; HIPAA-ready with BAA; private storage; custom retention |
How AI credits work
AI credits pay for advanced features only. According to the help article, included credits are one-time, do not expire and are pooled across the team without increasing with seats: Free 20, Pro 20, Business 30, Enterprise 50. Upgrading replaces your previous allotment. Features that use credits include AI Skills, soundbites, custom summary sections, Voice Agents, Sales Assist, the Slack Assistant, CRM autofill, AskFred on Live Assist and some Personal Assistant features.
| Credits per month | Monthly | Annual (per month) |
|---|---|---|
| 50 | $5 | $4 |
| 200 | $20 | $16 |
| 1,000 | $90 | $72 |
| 2,500 | $200 | $160 |
| 5,000 | $375 | $300 |
| 7,500 | $450 | $360 |
| 10,000 | $600 | $480 |
If you run out and are not subscribed, the help article says you are automatically subscribed to the 50-credit tier at $5 per month, while Free users see a paywall instead of an automatic charge. Subscribed users move up to the next tier, and unused subscription credits do not roll over. Because charges can occur automatically, set a usage check. Our guide to reading an AI tool pricing page covers this kind of metered cost.
Working out a team budget
Start with seats: multiply the per-seat price for your plan by the number of people who will record or manage meetings. Then estimate credit use. The help article says credit cost is per query and varies with complexity, and it publishes no per-query price, so the practical method is to switch on only the credit-using features you need, run them for a few weeks and read the usage per team member in account settings. Compare that usage with the credit tiers above. Because subscription credits do not roll over and included credits are pooled, a team that uses credits in bursts may do better on a smaller tier plus occasional top-ups than on a large monthly tier.
Strengths
A broad assistant
Meetings, email, Slack, tasks and voice agents under one brand mean fewer separate tools, if you want that scope.
A free plan with real features
Free lists transcription in 100+ languages, search and AskFred, which lets you try the core without paying.
Many integrations
240+ connected apps, CRMs, project tools and hiring systems are claimed, covering most team stacks.
Documented credit rules
The help article explains what uses credits, what is free, how pooling works and what happens at zero.
Enterprise controls
SSO and SCIM, audit logs via API, private storage and custom retention are listed for regulated organisations.
Weaknesses and limits
Two layers of cost
Per-seat plans plus a credit pool make total cost harder to forecast than flat per-seat pricing, especially for teams that lean on AI Skills or Voice Agents.
Automatic subscription when credits run out
Non-subscribed paid users who run out are auto-subscribed to the 50-credit tier at $5 per month, per the help article. Check settings so this does not surprise you.
Small included credit pools
The included allotments of 20 to 50 credits are one-time and pooled across the team, so teams with many users may exhaust them quickly.
The assistant scope can feel sprawling
Features such as the Email Assistant, Slack Assistant and Voice Agents may be more than a team wants from a notetaker, adding configuration and permissions to manage.
Marketing claims are self-reported
The homepage claims use by 1 million+ companies and describes Fireflies as the preferred platform for CIOs across the Fortune 500. These are vendor claims with no independent evidence on the page. Summaries can also be wrong, so see how to check AI output for mistakes.
Storage limits on lower plans
Free lists 400 minutes of storage per team and Pro lists 8,000 minutes per seat. Teams that record many long meetings may reach those limits, while Business and Enterprise list unlimited storage.
Privacy, data handling and security
Fireflies lists SOC 2 Type II, ISO 42001, HIPAA and FERPA support, and GDPR compliance on its pricing page, and says customer meeting data is not used to train AI models. The homepage adds that Fireflies does not use your meetings, transcripts or conversations to train AI models and that its AI vendors are contractually barred from training on them. A BAA for healthcare and a DSA for education are available on Enterprise with Private Storage. These are the vendor’s own statements, and the pages give no independent verification or certification detail.
- Tell participants when a bot is recording and follow your company policy and local rules.
- Ask how long transcripts and recordings are stored, and use custom retention if you are on Enterprise.
- Review which apps you connect, since email, Slack and CRM access widen what the assistant can see.
- Ask for the SOC 2 report under NDA if you rely on the badge.
For a longer checklist, see protecting company data when using AI tools.
How it compares
The table uses points documented on pages we read on 14 November 2026. We did not re-check Otter.ai for this guide.
| Tool | Main job | Documented points |
|---|---|---|
| Fireflies.ai | Meetings plus email, Slack, tasks and voice agents | Per-seat plans from $10 annual; separate AI credits; 240+ integrations claimed; SOC 2 Type II and ISO 42001 listed |
| Fathom | Meeting notes with bot-free capture | Free plan with unlimited recordings; Premium $16, Team $15, Business $25 per user per month billed annually; cannot record phone calls |
| Otter.ai | Meeting transcription and notes | See our Otter.ai review; pricing not re-checked here |
Fireflies reaches beyond meetings and uses credits, while Fathom keeps a narrower meeting focus with a free core. Our comparison method is in Otter, Fireflies and Fathom: what to compare.
Getting started
- Create a free account and connect your calendar.
- Record one internal meeting with everyone aware, then read the summary against your own notes.
- Try AskFred on a question you can verify.
- Check the credits balance in settings and see which features used credits.
- Before upgrading, compare seat costs with the credit tiers using the live pricing page.
Use our guide to testing an AI tool before you pay to structure the trial.
Frequently asked questions
Is Fireflies free?
Yes. The Free plan lists transcription in 100+ languages, real-time notes, limited AI summaries, meeting search, AskFred, apps and API access, with 400 minutes of storage per team and 20 AI credits.
How much does Fireflies cost?
Pro is $18 per seat per month or $10 billed annually, Business $29 or $19, and Enterprise $39 billed annually only, as read on 14 November 2026.
What are AI credits?
They pay for advanced features such as AI Skills, Voice Agents and CRM autofill. Standard transcription and summaries are not charged in credits.
What happens if I run out of credits?
Non-subscribed paid users are auto-subscribed to the 50-credit tier at $5 per month, Free users see a paywall, and subscribed users move up a tier.
Does Fireflies train on my meetings?
The site says it does not use your meetings, transcripts or conversations to train AI models, and that its AI vendors are contractually barred from doing so.
Which meeting platforms does it support?
Zoom, Google Meet, Microsoft Teams and Webex, among others, according to the homepage.
Is Fireflies HIPAA ready?
A BAA is listed on Enterprise with Private Storage. Confirm requirements with your compliance team.
Does every user get their own credits?
No. According to the help article, included credits are pooled across the team and do not increase with the number of seats.
Can Fireflies write emails?
The homepage describes an Email Assistant that summarises your inbox, drafts replies, sorts email and tracks follow-ups for Gmail or Outlook. It is listed on Pro.
Conclusion
Fireflies has grown from a meeting notetaker into a broad AI teammate for meetings, email, Slack and tasks. Its strengths are scope, integrations, a usable free plan and documented security claims. Its weaknesses are the two-layer pricing with credits, automatic charges when credits run out and self-reported adoption figures.
Best for: teams that want one assistant across meetings and work apps. Think twice if: you want flat, predictable pricing or only need meeting notes. Read the credits article, set usage alerts and confirm consent before recording.
Sources
- Fireflies.ai homepage, accessed 14 November 2026
- Fireflies.ai pricing page, accessed 14 November 2026
- Fireflies help: AI credits pricing and overview, accessed 14 November 2026
